Shipping30 day money back guarantee on starter kits for retail orders placed on this web site: We
are so confident that you will be satisfied with Cigarelle that we
back it up with a 100% money back guarantee. If this product doesn't
work for you, we will return your money. You can make a refund request
for the Cigarelle E-Cig purchased on the Cigarelle.com website through our
Customer Service Department, along with shipment of the product to the
above indicated address within 30 days from your purchase date. This
applies only to the Cigarelle E-Cigarette only in its original packaging - which can be refunded within 30 days of purchase subject to a 15%
restocking fee. Misused, damaged or broken products will not be
refunded.
1 Year Limited Warranty:
Cigarelle LLC warrants only to the original purchaser of this product from Cigarelle.com that this product will be free from defects in material
and workmanship under normal use and service for one year after date of
purchase. This warranty does not cover any defects or costs caused by:
1) modification, alteration, repair or service of this product by any persons or company other than Cigarelle LLC ;
2) physical abuse to, or misuse of the product or operation thereof in a
manner inconsistent with the use indicated in the instructions; or
3) any use of the product other than that for which it was intended
1. Email our Customer Service Department at support@cigarelle.com
in order to receive an approved, Return Merchandise Authorization
Number (RMA#). Please label your email subject line, "Request for Return
Merchandise Authorization Number." In the body of your email, please
include your (a) full contact information, including your first and last
name and/or company name, (b) order number,(c) purchase date, (d)
telephone, (e) fax, (f) email address, (g) shipping address and (h) the
reason for the return, providing a detailed explanation of the
difficulty you are experiencing with the device and/or any of its
components. All of these information entries are required for processing
your request.
2. Within 48 hours of our receipt of your email, our Customer Service
Department will review the information you have provided, and email you
back with a Return Merchandise Authorization Number (RMA#). Please do
not send any product to us unless and until you have received your RMA#.
Once you have received your RMA#, please securely package your starter
kit and/or components, and include within your package a copy of the
email from our Customer Service Department indicating your RMA#. If you
are experiencing an issue with a product component only, please do not
send us your entire starter kit.
3. Once our Customer Service Department has received the product you
have returned, we will then send you a confirmation email indicating our
receipt of same, and our email to you will include an estimated time of
delivery of your replacement Cigarelle product and/or components.
Should you have any questions regarding our Product Return Policy, you may also call our Customer Service Department at (888) 224-1345 begin_of_the_skype_highlighting866 997 2654end_of_the_skype_highlighting
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